CAN HOSPITALITY REMAIN ALL-WEATHER IN A SLOWING ECONOMY?

The panel discusses the future of the hospitality industry in a slowing economy. Paolo, the CEO of Arsenal Spa, believes travel creates lasting memories, a key investment in happiness. Bedour, CSO of Souda Development, emphasizes authenticity and unique experiences rooted in local culture. Manfredi, the chairman of Heritage Group, highlights the growing expectation for travel and the need for diverse experiences. The discussion touches on the role of technology, with Paolo suggesting AI for back-end processes to enhance customer service. Bedour sees technology as an enabler for local talent to provide authentic hospitality. The panel agrees that economic slowdowns are temporary, and the industry's robustness will endure. They explore scaling challenges while maintaining quality and unique offerings. All panelists predict new locations will emerge as future hospitality hubs.