WHAT WILL WIN THE GLOBAL TRAVELER? PART 1: TOURISM

The panel discusses the launch of a new airline and its partnership with Delta. Tony emphasizes the importance of strategic partnerships for his airline's growth and connectivity, particularly with Delta, which has a century of experience. Ed highlights the strategic alignment between the US and the Kingdom, facilitated by both airlines. Jane discusses how Trip.com provides comprehensive travel solutions, emphasizing customer service and personalization. The conversation shifts to the role of AI in enhancing customer experiences and streamlining operations. Ed stresses the importance of human connection and hospitality, despite the advancements in AI. Tony explains how his airline is leveraging technology without the burden of legacy systems. The speakers explore how to balance AI with personalized service and the need for investment in each other's success. The discussion concludes with the airline's expansion plans and the commitment to delivering a premium experience.